Video call program for intensive care patients and their families during the COVID-19 pandemic: A retrospective study

Authors

• Haifa AlHumedi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Hasan M. Al-Dorzi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Abdulaziz Aldawood, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Amal Almatroud, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Mona Aldawsari, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Haseena Banu Khan, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Victoria Burrows, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Samiyah Alrawy Alanazi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Brintha Naidv, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Salha Al Zayer, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Zandile Yeni, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Saja Marhoun, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Hoda Khoutani, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Saeed Maghrabi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Sarah AlZighaibi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Fawaz Rabeeah, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Sattam Alanazi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Huda Alghamdi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Abdul Aleem Atassi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Ali Alkathaami, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
• Yaseen M. Arabi, From the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.

Abstract

Objectives: To describe the utilization of the My Visit application for video calls between patients admitted to intensive care units (ICUs) and their families during the .COVID-19 pandemic as an alternative to hospital visits. Methods: The My Visit (Zeyareti) application was launched in 2 National Guard Health Affairs hospitals in Riyadh, Saudi Arabia, in response to the COVID-19 pandemic in March 2020 and extended to all ICUs in August 2020. It allowed patients to communicate with their families using dedicated screens. This retrospective study was conducted using an automated satisfaction survey between September 2020 and September 2023. Results: Over 37 months, 25,655 video calls were conducted in COVID-19 and non-COVID-19 ICUs, particularly during the pandemic’s peaks. A total of 1,329 family members responded to the satisfaction survey, and 893 respondents identified their relationship with patients. Parents represented 58%, siblings 18%, children 15%, and spouses 7% of respondents. Most were very satisfied with the ease of registration/login (85.1%), the timing of virtual visits (76.4%), consideration for patient privacy (80.5%), staff cooperation (76%), and the hospital’s video call initiative (80.4%). Feedback included 546 comments appreciating the staff and 233 remarks suggesting improvements. Conclusion: During the COVID-19 pandemic, video calls between ICU patients and their family members were frequently conducted. Parents made up the majority of callers, and video calls were associated with high family satisfaction.

Article Type

Research Article

First Page

1314

Last Page

1321

Recommended Citation

AlHumedi, Haifa; Al-Dorzi, Hasan M.; Aldawood, Abdulaziz; Almatroud, Amal; Aldawsari, Mona; Khan, Haseena Banu; Burrows, Victoria; Alanazi, Samiyah Alrawy; Naidv, Brintha; Zayer, Salha Al; Yeni, Zandile; Marhoun, Saja; Khoutani, Hoda; Maghrabi, Saeed; AlZighaibi, Sarah; Rabeeah, Fawaz; Alanazi, Sattam; Alghamdi, Huda; Atassi, Abdul Aleem; Alkathaami, Ali; and Arabi, Yaseen M. (2025) "Video call program for intensive care patients and their families during the COVID-19 pandemic: A retrospective study," Saudi Medical Journal: Vol. 46: Iss. 11, Article 7.
DOI: https://doi.org/10.15537/smj.2025.46.11.20250013